Vantage Movers LLC

We paid a deposit back in January to move us on 2/15. We’ve called for a week and have gotten no where until today. We finally spoke with Jared and he is extremely rude and unprofessional. When my husband began taking things off of the inventory because of their screw up, Jared said we weren’t going to nickel and dime this and hung up on my husband. We have Jared disrespectful messages in text. We asked to speak to his supervisor and he said it was the owner and the owner doesn’t care what we have to say. Also in a text message. Stay away from this company. Unprofessional and want to steal your money.

Move size: 2 Bedroom Home Service cost: $3600

Our belongings were picked up 3 weeks ago and no one will give us an eta! We were lied to about delivery because we call every day for an update. We’ve been hung up on, put on hold with no delivery info available. The “professional,trained movers” that we were promised was not true. We ended up in the truck packing it because heavy boxes were on top of fragile. The movers spoke no English and used a translator on their phones to communicate. This has been a nightmare! We want our stuff! And, they made us pay extra to take everything after the truck was almost packed because they said we had more boxes than estimated. The number of boxes was not the issue. They said we were taking more space than estimated. We have pictures to prove it all! The phone number that our salesman “Chris” gave us is no longer a working number. We have no idea if we will see our stuff. We will take this company to court if we do not get our belongings, undamaged. We already put a review on the Better Business Bureau and it’s been taken down! Run from this company!!!!

Move size: 1 Bedroom Home Service cost: $3000

I am not convinced vantage is even a moving company. I received my items 7 weeks after pick up. Drivers did not show up on scheduled pick up or delivery dates. Multiple smashed boxes, mattress appears to have been run over by a truck. Customer service is non existent, they do not return calls and in my case did not tell the truth regarding delivery dates. I have moved several times and never had an experience anywhere close to this. I did not go for low bidder - honestly thought they were all about the same until I met Vantage. DO NOT use the company

Move size: Studio Service cost: $2400

I trusted Vantage Home Movers. they were kind and available. but then, they arranged for my move to happen with A&L Moving and Storage out of Sacramento CA. 2 big problems: 1- Vantage never removed the "miter saw" from my inventory list - thus i was charged for this heavy item (which i do/did not own.; and, worse: 2- A&L Movers were disrespectful to me, and deceitful, and charged me over $3000.00 more than the amount Vantage said would be the maximum i would be charged. and they lost 1 box and left behind several other possessions. many broken and damaged items arrived at my new home: including 6 glassware items; 1 mirror; all of my wicker furniture - which up to that point has been in perfect condition - now there are gouges out of it, scraped paint and breaks everywhere - which would cost dearly to fix; my wooden furniture also damaged with breaks and gauges and scrapes, etc.; they did not appear to have used moving blankets, except for one dilapidated blanket that was ripped and losing its padding - particles of which were all over my meditation chair and took an hour of scrubbing to remove at least partially; their truck was filthy - they dragged the box spring mattress across the floor rendering it filthy and unuseable. also, no attention was paid to signs on the boxes such as "THIS SIDE UP" - in fact from the looks of the new and sturdy boxes i used, it was as though they just tossed them in the truck helter-skelter. then, they lied - told me what ever they disassemble they would assemble in my new home, and at my new home they then said NO, that they did NOT promise to do that. other lies - they were supposed to call me 24 to 48 hours before they came to pick up my household belongings. they did NOT call, but told me they had called - but my phone has no record of this, and thus i was not ready when they showed up. then they applied manipulative/coercive "bait-and-switch" measures, telling me if i did not move today it would take 21 days for my goods to reach their destination. so they returned at 9:30 p.m. and worked til 1:30 a.m. ,leaving items behind. and i never knew quite when my possessions would arrive at me new home, so my new home was not ready when they did arrived. another fiasco, and instead of a daytime move they arrived in the evening. Their saying they did NOT say what they did tell me, and insisting that they said what they in fact did NOT tell me was disingenuous.

since i was charged over $3000.00 more that what i was told i would be charged (which was in line with the 2 other quotes i had gotten - of between $6000.00 and $7000.00), i feel that the over $10,000.00 i paid was extortion, a rip-off/scam, their taking advantage of a 74 year old disabled woman. i feel remuneration is necessary, just to enable me to repair the damage they did and replace the missing items.

when i had trusted Vantage to secure me reliable, trustworthy and careful movers, instead i received a nightmare and a setback that rendered a senior on a fixed income with minimum resources for living expenditures.

i am still waiting to hear back from Vantage Home Movers.

Move size: 1 Bedroom Home Service cost: $10030

If I could give zero stars, I would. My parents moved back home after living here for two years, and I hired Advantage Movers 877-807-1248 www.vantagehomemovers.com, to handle the move. Their sales agent, Pauly, took all the details and provided a quote based on mileage and cubic footage. I accepted the quote, which included a guarantee of a two-week delivery.

Their quality control department called later to review the inventory(about one week before schedule move),and confirm miles to final destination during which it was discovered that Pauly had left off several items. They revised the quote, and I signed off on the increase. On moving day, three movers arrived, reviewed the list, and confirmed they had enough truck space. They began loading boxes and a few small items of furniture. About two hours in, they called me back to the condo.

When I arrived, the lead mover informed me there would be an additional increase to the cost—almost three times the original quote—to load the rest of the furniture. To my shock, nearly all of my parents' furniture was still in the condo. This was a blatant bait-and-switch scam.

Most of the furniture was purchased two years ago when my parents moved in, but unfortunately, it wasn’t worth paying the exorbitant new fee to move. The movers left behind almost everything. (See attached photo for reference.)

As for the delivery, it was another disaster. Two weeks passed without any update, so I called for information. They told me it would take another two weeks because of the distance. When I pointed out that I was guaranteed a two-week delivery, I was told that it was “impossible” given the mileage. Meanwhile, my elderly parents (both in their 80s) were stuck in an Airbnb, waiting to move into their new home.

Lesson learned: Don’t trust their sales agents. They’ll give you lowball quotes and false guarantees to secure your business, but their promises are meaningless. This company operates like a scam, and their so-called "approved movers" do not uphold their own guidelines. Avoid Advantage Movers at all costs!

Move size: 1 Bedroom Home Service cost: $5900

On the afternoon of Friday, January 17, 2025, I received a telephone call from Jared Scheuttig, who identified himself as the quality assurance supervisor. I believe it is inappropriate for someone of his demeanor to hold a position of leadership. During our conversation, Mr. Scheuttig displayed an alarming level of rudeness. He informed me that my pick-up was scheduled for Saturday, January 18, 2025, and he wished to discuss the final inventory.

I have been tirelessly packing and preparing for this move, which has been an incredibly stressful process, particularly following a two-hour drive from Jacksonville, Florida. I still have additional work to complete in order to finalize preparations for my home. I expressed to Mr. Scheuttig that I was doing my utmost to accomplish these tasks independently. Despite my efforts, he repeatedly stated, “I do not want to hear it,” and dismissed my concerns by indicating he did not wish to hear me express frustration over my situation. His comments were not only uncalled for but also profoundly disrespectful.

It is important to note that I am paying Vantage a significant amount of money for this service, and I do not believe I should be subjected to criticism or disparaging remarks by its employees, particularly those in managerial positions. I chose Vantage after receiving a refund from another company, as I was assured that Vantage would provide a superior experience. To date, I have been informed that I cannot bring my Christmas tree, as it is stored in a Christmas tree bag, despite the fact that the previous company would have permitted this. Consequently, I have had to dispose of a perfectly good seven-foot Christmas tree.

Additionally, I encountered poor treatment from one of your crew members. It is unclear whether Mr. Scheuttig dislikes his job, experienced a challenging day, or demonstrated bias; however, I am certain that his behavior during our phone call lacked the respect that should be afforded to customers. I am highly offended and disappointed with Vantage's service. This is my first major move, and I am feeling considerable stress and anxiety as I prepare to relocate from a place I have known for over ten years to a new state. I had anticipated more patience and empathy from those involved in this service.

If I had been aware that I would experience such treatment, I would have chosen to allocate my funds elsewhere. I sincerely hope that this matter involving your staff member will be addressed. I feel compelled to indicate that I will be leaving a review detailing my experience.

Move size: 3 Bedroom Home Service cost: $1187

Vantage Movers LLC was SIMPLY THE BEST. Everything from getting a free quote with Talya, to confirming all of the steps for my move with Autumn, to picking up boxes and packing supplies with Isaac, to moving with Omar and Milton - everything was smooth and efficient and all staff were kind, great communicators, and helped ensure I had the most pleasant experience. Vantage Movers LLC has the best pricing in the area for local moving and storage (and I had quoted three other places and their pricing didn't come close to Vantage Movers). Everything was amazing, there were no hidden fees or surprises the day of my move and I felt taken care of, along with all my belongings, every step of the way. Next time I need moving, I'm calling them directly! 100% recommend!!!

Move size: 2 Bedroom Home Service cost: $4220